Returns & Exchanges

At STARK Carpet, we stand behind the craftsmanship of our luxury floor coverings and offer a seamless return process for eligible items within 30 days of delivery. Please note that custom-made, cut-to-size, and installed products are final sale and cannot be returned or exchanged.

Return Process

• 1.
  Initiate Your Request

  Contact our client services team or visit our online returns portal with your order number and email address to verify eligibility for a return or exchange.

• 2.
  Receive Authorization

  Once approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email; please ensure this number is clearly marked on your package.

• 3.
  Prepare Your Shipment

  Carefully roll and wrap your carpet in its original protective packaging or equivalent heavy-duty plastic to prevent damage during transit.

• 4.
  Inspection and Refund

  After our warehouse team inspects the item to confirm it is in original, unused condition, we will issue a refund to your original payment method, minus applicable restocking fees.