Frequently Asked Questions
Discover everything you need to know about our luxury flooring and bespoke services.
What is the typical lead time for custom rug orders?
Custom orders typically take between 12 to 16 weeks depending on the complexity of the weave, the fiber selection, and the country of origin.
Do you offer professional installation services?
Yes, STARK provides expert white-glove installation services for all wall-to-wall carpeting to ensure a seamless and precise fit.
How do I care for and clean my STARK carpet?
We recommend regular vacuuming without a beater bar for delicate fibers. For spills, blot immediately with a clean, dry cloth and consult a professional cleaner for deep treatments.
Can I request samples before placing a full order?
Absolutely. We encourage customers to order swatches to experience the texture and color in their own lighting environment before committing to a purchase.
What is your return policy on cut-to-size carpeting?
Because our carpets are often cut or customized to specific room dimensions, they are generally non-returnable unless a manufacturing defect is present.
Do you ship internationally?
Yes, we ship our luxury floor coverings to clients worldwide. Shipping rates and delivery timelines vary based on the destination and weight of the order.